General terms and conditions

1. Company information

Owner's name: SARL Europe Vélos
‍Status: Limited liability company
‍Address: 12 Rue Michelet, 71100 Chalon-sur-Saône
‍Telephone: 06 45 84 18 74
‍E-mail: europevelos@gmail.com‍
‍SIRET: 901 202 838 R.C.S. Chalon-sur-Saône
‍Intra-Community VAT number : FR82901202838

2. Products and services

Les Rêveries du Clos offers a variety of luxury services, including:

All-Inclusive stay
Electric bike rental
Boat trips on the Saône
Gourmet meals
Gourmet meal basket
Luxury VTC chauffeur service
In-room massage
Wellness area with jet spa and sauna

3. Order process

Orders for services can be placed via our website or during your stay directly at the hotel. There are no physical products, only services. Payments are secure and can be made by credit card or via Webpayments secured with Stripe.

4. Return and refund policy

Return and refund conditions: Refunds are possible under certain conditions, such as the time before arrival and set-up of the service.
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Withdrawal period: You benefit from the legal withdrawal period.
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Refund procedure: Refunds are made to the payment method used when ordering.
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Procedure: To request a refund, please contact the hotel directly.

5. Liability

The liability of Les Rêveries du Clos is governed by French law. We cannot be held responsible for any indirect damage that may arise from the purchase of services.